Table 4 Subtheme 1(a) and 1(b)
Subtheme 1 (a): Protecting social workers from post-incident trauma | |
Related codes | Supporting quotes |
Data management | “To reduce risk and ensure safety for all staff and personnel, agencies should have data management and reporting systems in place to keep track of reports of threats, physical acts of violence, and any destruction of property” [22] |
Policies | “A policy stating any act of workplace violence is prohibited and is cause for discipline measures” [18] “Providing prompt assistance to the employee” [19] |
Reporting | “To reduce risk and ensure safety for all staff and personnel, agencies should have data management and reporting systems in place to keep track of reports of threats, physical acts of violence, and any destruction of property” [19, 22] |
Post-incident protocols | “All workers, including supervisors and management, should be encouraged to discuss safety concerns with their staff and supervisors should offer time for their employees to hold conversations regarding safety” [18] “When responding to incidents, employers should provide immediate aid and support to any injured employees and conduct the measures needed to prohibit any other individuals from being injured” [19] |
Subtheme 1(b): Continuous training contributed to improved skills | |
Related codes | Supporting quotes |
Data management | “Regularly gather and disseminate information about all safety risks including assaults, threats, and abuse and develop strategies for managing them via case consultations, training and education, and policy development” [19] |
Safety committees | “…provides ongoing proactive risk assessment that identifies line staff at risk for violence, precarious settings and working conditions, as well as orientation and in-service training on practices that can reduce or minimize or eliminate factors associated with elevated risk” [19] |
During a visit | “Utilize your learned clinical skills to deescalate the situation, remain calm, show respect, and never make promises you cannot keep” [23] “Keep it from escalating; use your attained skills to stay calm and listen attentively” [24] |
Post-incident protocols | “This bill provides states with critical resources… facilitate safety training programs, provide support services for social workers who have been victims of violence, or track incident data to mitigate future offenses against social workers, among other important uses” [20] |