Table 11 Subtheme 3(d)
Subtheme 3 (d): Ensure safety by involving trusted others | |
|---|---|
Related codes | Supporting quotes |
Creating safe interview settings | “If a worker is concerned about the mood and actions their client is displaying, they should inform their co-workers or supervisor, request a colleague to sit in on the interview, or keep the door ajar to allow others to provide assistance if needed” [18] “Ask if anyone is available to sit in, at least until you assess the situation” [26] |
Security at the office | “Establish an employee saferoom, and use a buddy system, a tag-team, or ALERT device” [21] “Signal a co-worker or supervisor that you need help…” [24] |
Planning a visit | “When visiting a high-risk client, or a potentially violent client, it is crucial for workers to utilize a buddy system in order to be accompanied by a colleague during the visit” [31] “…the ability to go out as a team in a potential unsafe environment” [23] |
During a visit | “Depending on the case and any confidentiality issues, you can possibly get a client’s trusted family member involved and conduct a joint home visit with that person” [31] “Implement a ‘buddy system’ in the event of an emergency which requires at least two workers to conduct the client visit together” [18] |
Transporting clients | “Use a ‘buddy system’—that is, have a second social worker in the vehicle when transporting a client” [19] “If a colleague is available to accompany the worker, a buddy system should be utilized to ensure safety when transporting clients” [18] |