Table 1 Codes and code definitions

1

Prevention and management of client violence

Client violence is clinically managed to prevent or lessen the perceived level of threat. This intervention is frequently at an administrative or organisational level

1.1

Data management

Collecting, storing, and using current and historical data about client violence in a secure, efficient, and cost-effective manner

1.2

Policies

The strategy or philosophy of an organisation with respect to responding to client violence. This is preventative or administrative in nature, and it includes recommendations for policy inclusion. Precautions for field engagement and safety buddies are also included

1.3

Safety committees

The necessity, role, or need for a safety committee in a social work organisation to address client violence

1.4

Safety training

The necessity of social worker training and the types of training that should be considered

2

Office safety

The process of ensuring that employees and visitors are safe while at work

2.1

Arriving at work

Processes for ensuring safety from the moment the social worker entered the employment building's premises

2.2

Preparation for clients

When preparing for client meetings, the social worker should have procedures in place to ensure safety

2.3

Creating safe interview settings

Procedures and approaches that can be used to ensure client safety during office interviews

2.4

Security in the office

Physical methods that could help to improve overall office safety

3

Field visits

Being safe while rendering services in the field. Includes all aspects from the time when the social worker leaves the office, until the time of their safe return

3.1

Planning a visit

The tasks conducted by the social worker prior to conducting field visits

3.2

During a visit

The safety considerations that social workers should keep in mind from the time they enter the field until they leave. This may include aspects that some may regard as “common sense,” as well as some crisis intervention strategies

3.4

After a home visit

Safety precautions once the social worker leaves the service rendering area and returns to the office

4

Transportation

While transporting a client between two points, safety risks must be considered. The condition of the vehicle is also important when considering these risks

4.1

Transporting clients

Requirements of general safety when transporting clients, with a special focus on conditions relating to children

4.2

Assessment at pick-up

Factors to consider when a social worker picks up a client for transportation. There is also some safety advice to ensure that the transportation process is as safe as possible

4.3

Travelling to site

Precautions that the social worker should take while travelling to the service delivering site

4.4

Vehicle condition

The general safety conditions of the transportation vehicle are specified, safety checks of the vehicle are included

5

After an incident

Anything that happens following a client violence incident is included in post-incident protocols, which includes, but is not limited to, investigations and support

5.1

Reporting

Reporting is the act of disclosing details about a client violence occurrence. The motivation or practices supplied by organisations to improve this process fit into this category

5.2

Post-incident protocols

Anything that happens following a client violence incident is included in post-incident protocols, which includes, but is not limited to, investigations and support