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Table 3 Association between patient characteristics and overall patient satisfaction

From: Patient satisfaction with health care at a tertiary hospital in Northern Malawi: results from a triangulated cross-sectional study

Variable

Overall Satisfaction

χ2 or Fisher’s

exact (p-value)

  

Satisfied

n (%)

Unsatisfied

n (%)

 

Sex

Male

5 (5.1)

94 (94.9)

2.6 (0.11)

Female

14 (11.1)

112 (88.9)

 

Age (years)

< 20

0 (0.0)

15 (100)

… (0.14)

20–29

12 (13.8)

75 (86.2)

 

30–39

2 (3.6)

54 (96.4)

 

40–49

4 (12.1)

29 (87.9)

 

50–59

1 (6.7)

14 (93.3)

 

≥ 60

0 (0.0)

19 (100)

 

Education

None

0 (0.0)

8 (100)

… (0.97)

Primary

5 (7.4)

63 (92.6)

 

Secondary

11 (9.7)

102 (90.3)

 

Tertiary

3 (8.3)

33 (91.7)

 

Marital status

Married

11 (7.3)

139 (92.7)

… (0.53)

Single

7 (12.5)

49 (87.5)

 

Divorced

1 (11.1)

8 (88.9)

 

Widowed

0 (0.0)

9 (100)

 

Other

0 (0.0)

1 (100)

 

Religion

Christian

19 (8.8)

198 (91.2)

… (1.00)

Muslim

0 (0.0)

7 (100)

 

Other

0 (0.0)

1 (100)

 

Region

Northern

15 (8.6)

160 (91.4)

… (1.00)

Central

2 (8.3)

22 (91.7)

 

Southern

2 (7.7)

24 (92.3)

 

Visit type

Outpatient

14 (10.6)

118 (89.4)

1.9 (0.17)

Inpatient

5 (5.4)

88 (94.6)

 

Department consulted

General OPD

13 (13.0)

87 (87.0)

… (0.26)

Obs & Gynae

4 (8.7)

42 991.3)

 

Medical

0 (0.0)

37 (100)

 

Surgical

1 (4.5)

21 (95.5)

 

Dental

1 (9.1)

10 (90.9)

 

Eye

0 (0.0)

5 (100)

 

ART clinic

0 (0.0)

4 (100)

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