Table 2 Patient satisfaction with health care at tertiary hospital in Northern Malawi
Domain of care | Satisfaction with care | n (%) |
|---|---|---|
Provider communication | Satisfied | 40 (17.8) |
Unsatisfied | 185 (82.2) | |
Rational conduct of the provider | Satisfied | 20 (8.9) |
Unsatisfied | 205 (91.1) | |
Provider technical competence | Satisfied | 29 (12.9) |
Unsatisfied | 196 (87.1) | |
Provider attributes | Satisfied | 11 (4.9) |
Unsatisfied | 214 (95.1) | |
Availability and accessibility | Satisfied | 61 (27.1) |
Unsatisfied | 164 (72.9) | |
Sanitation and cleanliness | Satisfied | 17 (7.6) |
Unsatisfied | 207 (92.40 | |
Overall satisfaction | Satisfied | 19 (8.4; 5.2–12.9) |
Unsatisfied | 206 (91.6) | |
Self-rated satisfaction | Satisfied | 20 (8.9; 5.5–13.4) |
Unsatisfied | 205 (91.1) |