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Table 2 Description of composite scores

From: Identifying the determinants of patient satisfaction in the context of antenatal care in Kenya, Tanzania, and Malawi using service provision assessment data

Variable

Description

Structure

Facility type (hospitals vs HCs/clinics)

Hospitals versus health centres (HCs), clinics and other smaller facilities (dispensaries, maternity unites and health posts)

Managing authority (public vs private)

Public facilities which include all government institutions versus private facilities which include private, faith-based, and non-governmental organisations

Basic amenities (score out of 5)

Electricity, running water, phone/radio, waiting area and latrine

ANC equipment (score out of 6)

Blood pressure machine, adult and foetal stethoscope, adult scale, examination bed and light

IFA and TT vaccines (score out of 2)

Iron and/or folic acid supplements and TT vaccines

Counselling (score out of 3)

Teaching aids, ANC guidelines and individual client card

Process

Gave IFA and TT vaccines (score out of 2)

Iron and/or folic acid tablets and TT vaccines were provided

Provider explained purpose of IFA and TT vaccines (score out of 2)

Provider explained the purpose of the IFA tablets and TT vaccines

Number of procedures performed (score out of 10)

Took blood pressure, palpated abdomen for foetal presentation and height, listened for foetal heartbeat, weighed patient, examined conjunctiva/palms for anaemia, examined legs/feet/hands for oedema, examined patient’s breasts, conducted vaginal exam, and examined for swollen glands.

Infection control provided (yes/no)

Any testing, treatment or preventive measures taken against tapeworm infections, HIV or Malaria.