Table 2 Overview of themes and sub-themes in results-section
Needs and expectations | Being heard and taken seriously Making a positive impact on the quality of health care Financial compensation |
The hearing by the dispute committee | Unequal power relationships Value of support Dialogue at the hearing Impartiality of the dispute committee |
Outcomes | Being heard versus not being heard Closure A lack of a practical outcome and tangible improvement The verdict |
The value of the interview | Â |