Service process factors affecting patients’ and clinicians’ experiences on rapid teleconsultation implementation in out-patient neurology services during COVID-19 pandemic: a scoping review

Table 4 Frequency of each SERVQUAL dimension for patients

Dimension	Frequency	%	References
Tangible Comments Coded	25	24.8	[36,37,38,39, 45,46,47, 49]
Reliability Comments Coded	15	14.8	[37, 38, 42, 43, 46, 47, 49]
Responsiveness Comments Coded	33	32.7	[19, 37, 38, 42,43,44, 46, 47]
Assurance Comments Coded	23	22.8	[37, 38, 43, 46, 47, 49]
Empathy Comments Coded	5	5	[38, 47, 49]
Total SERVQUAL Comment Coded	101	100	[19, 36,37,38,39, 42,43,44,45,46,47, 49]

ISSN: 1472-6963