Service process factors affecting patients’ and clinicians’ experiences on rapid teleconsultation implementation in out-patient neurology services during COVID-19 pandemic: a scoping review

Table 2 Frequency of each SERVQUAL dimension for clinicians

Dimension	Frequency	%	References from the studies
Tangible comments coded	61	20.3	[37, 39,40,41, 43, 47, 48, 50]
Reliability comments coded	96	32	[16, 18, 37, 39,40,41, 43, 46,47,48,49,50]
Responsiveness comments coded	23	7.7	[37, 40, 41, 43, 46,47,48,49]
Assurance comments coded	113	37.7	[16, 18, 39,40,41, 43, 46,47,48,49,50,51]
Empathy comments coded	7	2.3	[40, 41, 48]
Total SERVQUAL comment coded	300	100	[16, 18, 37, 39,40,41, 43, 46,47,48,49,50,51]

ISSN: 1472-6963