Table 8 The survey of patient’s satisfaction
question | reconciliation (means ± SD) | Control (means ± SD) | p |
|---|---|---|---|
1. Health information materials were effective | 8.9 ± 3.3 | 8.5 ± 4.3 | 0.071 |
2. The operating room staff were caring and attentive to my needs | 9.3 ± 2.1 | 7.5 ± 2.6 | 0.092 |
3.After my surgery, pain was kept at a level that was acceptable to me | 8.4 ± 1.8* | 6.2 ± 1.8 | 0.035 |
4.After my surgery, if I experienced nausea or vomiting, it was kept to a level that was acceptable to me | 8.9 ± 2.1* | 6.7 ± 4.6 | 0.043 |
5.After my surgery, I was able to get my questions answered adequately by members of the healthcare team | 7.6 ± 2.5 | 7.4 ± 3.2 | 0.931 |
6.The surgical unit staff were caring and attentive to my needs | 8.8 ± 2.1 | 8.1 ± 4.2 | 0.056 |
7.I received enough information to care for myself and felt ready to go home when I was discharged | 9.7 ± 1.8* | 7.7 ± 1.6 | 0.042 |
8.After discharge, I knew whom to contact if I had a question or concern | 7.9 ± 3.7 | 7.8 ± 2.4 | 0.326 |
9.My surgical experience matched what I understood it would be | 7.4 ± 1.2 | 7.1 ± 1.8 | 0.671 |
10. I was satisfied with the quality of the care I received | 8.6 ± 2.4 | 7.2 ± 1.6 | 0.608 |