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Table 4 Communication skills scores for the encountered pharmacists

From: Assessing the pharmaceutical care provision to suspected COVID-19 patients in community pharmacies: a simulated patient study

Element

Mean (out of 4) ± SD

Eye contact

2.98 ± 0.83

Non-verbal communication

3.10 ± 1.07

Listening

2.10 ± 1.17

Questions

1.67 ± 1.05

Concern

2.14 ± 1.11

Organization

1.98 ± 1.00

Empathy

1.92 ± 1.12

Closure

2.15 ± 1.02

  1. SD standard deviation
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BMC Health Services Research

ISSN: 1472-6963

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