Table 4 Original quotes as example for the indicator physiological needs

For example, Irma, an occupational therapist agreed with a speech therapist and a physiotherapist upon the importance of meeting physiological needs: “(…) basic needs of patients such as hunger or sleep have to be satisfied; otherwise, therapy won’t work” (Irma, 37, occupational therapist, 15 y, 6: 636). “And Restroom” (Tatjana, 54, speech therapist, 30 y & Franziska, 32, physiotherapist, 3 y, 6: 638–642).

Saki, a music therapist, referred to patients who are assigned to her close to lunch time: “[they] are already thinking about lunch and are afraid that they will not get any lunch, if they are late. And then they want to leave therapy earlier and I can’t do anything about that” (Saki, 41, music therapist, 1.5y, 2: 64). Daniel, a physiotherapist, describes a similar situation with lunchtime: “When you want to start your therapy exactly when lunch is coming, ((laughs)) […] and the patient says, ‘my food has just arrived’, then the patient will not join me for therapy” (Daniel, 33, physiotherapist, 10 y, 6: 436).

Irma emphasized that it is also important for patients to have a small break after they had breakfast or lunch, so that the patient “does not have food in his/her mouth, when the therapist enters the room and wants to start” (Irma, 37, occupational therapist, 15 y, 6: 302).