Table 2 Original quotes as example for the indicator verbal and non-verbal communication

For example, verbal communication was identified when Tamara talked about her experiences of patients introducing themselves to her. “(…) when a patient starts the first session saying: ‘I was trained in special exercises at the clinic. I practice them daily.’ Or they say: ‘I’ve practised them intensely’. Then I’m sure the patient is ready to participate in my therapy session” (Tamara, 28, speech therapist, 7 y, 1: 119). Franziska reported on patient feedback after the session: “[The patients] just express how they felt about a [therapy] session, for instance, it was fun, I really enjoyed it or it was absolutely fantastic” (Franziska, 32, physiotherapist, 3 y, 6: 134). Non-verbal communication was identified when a physiotherapist reflected upon various patient signals: “You can quite clearly see how a patient is responding to a particular exercise [during a physiotherapy session], so you check the pulse and oxygen saturation. And of course, you notice the patient’s complexion and facial expression” (Nina, 42, physiotherapist, 22 y, 1: 507). However, verbal, and non-verbal communication was described as indicator for convenient therapy periods from therapists only.