Table 3 Narrative synthesis matrix on satisfaction with care provided and measures used

Kemp et al., 2019 [8]

•Families in the intervention rated the Session Rating Scale (SRS) highly with the mean score 39.4 (SD 1.31) out of possible 40

Session Rating Scale (SRS)

Goldfeld et al., 2018 [48]

•The scores of families’ Parent Satisfaction Questionnaire (PSQ) were rated more highly by the families in the intervention program than usual care: higher PSQ scores of the intervention group (mean = 44.4, SD = 4.1) out of possible 50 with compared to the usual care group (mean = 37.9, SD = 7.2) (p < 0.001)

Parent Satisfaction Questionnaire (PSQ) (modified)

Fraser et al., 2000 [49]

•Greater satisfaction for the home visiting program group compared with comparison group participants accessing standard clinic-based services

•Statistically significant group differences (home visiting group compared with standard clinic-based services group) were found for each sub-scale of satisfaction: communication (p < 0.05); convenience (p < 0.05); interpersonal manner (p < 0.05); general satisfaction (p < 0.05); time spent (p < 0.05); and overall satisfaction (p < 0.05) with greater satisfaction reported for the home visiting program

A short form of the PSQ III. Measures of technical quality and financial aspects were excluded, using only the statements of communication, convenience, interpersonal manner, general satisfaction, and time spent. Overall satisfaction was calculated by addition of these five subscales

Armstrong et al., 1999 [50]

•Statistically significant group differences were found for every scale used to measure satisfaction with the home-based program at 6 weeks

Modified PSQ-18. Ten items from the PSQ-18 were used. The measures of technical quality and financial aspects were excluded. Ten statements for general satisfaction, interpersonal manner, communication, time spent, and accessibility/convenience

Armstrong et al., 2000 [51]

•Statistically significant group differences were found for every scale used to measure satisfaction with the service at 4 months, greater satisfaction being shown by those in the home-based program: communication (p < 0.05), manner (p < 0.05), satisfaction (p < 0.05), time spent (p < 0.05), overall satisfaction (p < 0.05)

Modified PSQ-18. Ten items from the PSQ-18 were used. The measures of technical quality and financial aspects were excluded. Ten statements for general satisfaction, interpersonal manner, communication, time spent, and accessibility/convenience

Christie & Bunting, 2011 [52]

•The itervention group had higher service satisfaction (mean = 154.6, SD = 23.8) (out of possible 170) with compared to the control group (mean = 139.9, SD = 29.7) (p < 0.000) at 8 weeks; and (mean = 150.4, SD = 27.6) and (mean = 134.2, SD = 37.5) (p = 0.003) respectively at 7 months

Service-surgery satisfaction questionnaire

Bashour et al., 2008 [53]

•The answer to the question “you are happy about your experience during the postnatal period”. The percentage responded ‘Yes’ was 80.1% among mothers received 4 postnatal visits, 81.0% among mothers received 1 postnatal visit, and 84.2% among mothers received no visit

A questionnaire constructed by researchers

Brand & Jungmann, 2014 [34]

•With regards to process variables, unsuccessful visits attempt, maternal engagement during home visits, quality of the helping relationship, satisfaction with service and time spent on parenting issues during pregnancy were associated with both early and late attrition. Satisfaction with service Odds Ratio (OR) = 0.56 (95% Confidential Interval (CI) 0.45–0.70) (p < 0.001)

An author-constructed questionnaire with 4-item scale:1) dissatisfied, 2) rather dissatisfied, 3) rather satisfied, 4) satisfied

Brand & Jungmann, 2012 [54]

•Ratings of satisfaction with service and quality of the relationship were higher in the comparison model (both p < 0.05, but unequal variances)

Satisfaction with service was measured on an author-constructed, 4-item scale: 1) dissatisfied, 2) rather dissatisfied, 3) rather satisfied, 4) satisfied

Zapart et al., 2016 [55]

•27 participants were happy with the structure of the program, that is, what happened during the visits, and did not think any changes were needed. Program length was talked about by 17 women. Five were happy with the program concluding the child-age 2- years, ten thought it should run for longer. Only two women thought the program should run for less than 2 years

•28 participants talked about their relationship with the nurse. 24 mothers described it as being good to excellent or saying they got on very well. Women stated that the nurse was ‘very friendly’, ‘very nice’, ‘non-judgemental’, and ‘straightforward’

N.A

DeMay, 2003 [56]

•Participants were satisfied with learning from the nurse on how to understand their infant better. “I think the nurses do an excellent job encouraging good eating habits, trying to avoid stress and making you aware of this wonderful little person living inside you, and how its future depends on you” “It’s just amazing to me to see what goes on in an infant’s life”

•Participants wrote about how information helped relieve feelings of being unprepared, afraid, and anxious during their pregnancy

•Descriptions demonstrated how much they valued the intimate relationship with their public health nurse

N.A

Landy et al., 2012 [57]

•Mothers’ experiences in the program were very positive and highlight the critical importance of the nurse-client relationship

•The positive relationships described by the mothers had multiple dimensions which are captured under the following six subthemes: (1) the nurse’s personality; (2) The nurse is “like a friend” who supports you; (3) the nurse is respectful and trusting; (4) the nurse is empowering and an advocate; (5) the nurse is an honest expert; and (6) the nurse is easy to access when you need her help

N.A

Byrd, 1998 [58]

•A participant stated, “I like the support and help the nurse gives me. It is wonderful. Someone to validate you”. Likewise, another mother stated, “She says ‘You’re doing right’ because sometimes I question it. Am I doing the right thing? Yeah. She’s been good”

•A participant described that the nurse was familiar with the characteristics and needs that participant mothers shared

N.A