Table 8 Mapping of personalised and holistic care to intervention functions and policy categories using TDF and behaviour change wheel

Capability (Psychological)

Knowledge

Skills

Know how to speak and interact with patients on their care

Interpersonal skills and consideration from patients’ point of view

Education

Training

Communication and marketing, guidelines

Behavioural regulation

Skills needed to monitor and plan behaviours

Education, training, modelling, and enablement

Environment/social planning and service provision (introduction of new service or function)

Nature of behaviour

Performing the behaviours without thought routines, habits

Training, environmental restructuring and enablement

Guidelines, regulation, environment/social planning, and service provision

Physical opportunity

Environmental context and resources

The extent availability, physical or resource factors affect the delivery of personalised and holistic care

Training, environmental restructuring and enablement

Social opportunity

Social influences

Healthcare professionals (HCP) can count on their colleagues when there are problems

Restriction, environmental restructuring, modelling and enablement

Guidelines and environment/social planning

HCP think that colleagues who matter to them approve of their behaviours

Reflective motivation

Motivation and goals

HCP viewed it as important to perform these behaviours in comparison with other tasks or behaviours

Education, persuasion, incentivisation, modelling and enablement

Communication/marketing, guidelines, environment/social planning, service provision

Automatic motivation

Beliefs about consequences

HCPs’ are recognised or not when they performed these behaviours. HCP think that there is a worthwhile outcome from their performance of these behaviours

Training, incentivisation, coercion and environmental restructuring