Table 3 Results of the Patient Satisfaction with Clinical Nutrition Services survey
Survey Item (rating from 1 to 5)a | Score 3/5 N (%) participants | Score 4/5 N (%) participants | Score 5/5 N (%) participants |
|---|---|---|---|
Perceived health benefits | |||
 1. The care I received from the dietitian has improved my general health | 3 (16.7) | 8 (44.4) | 7 (38.9) |
 2. The care I received from the dietitian has improved the results of my medical treatment | 3 (16.7) | 7 (38.9) | 8 (44.4) |
 3. The care I received from the dietitian has helped me to recovery faster | 4 (22.2) | 7 (38.9) | 7 (38.9) |
 4. The care I received from the dietitian has helped my body to heal | 3 (16.7) | 7 (38.9) | 8 (44.4) |
Staff presentation and interpersonal skill | |||
 5. The dietitian listened carefully to what I had to say | 1 (5.6) | 5 (27.8) | 12 (66.7) |
 6. The dietitian was attentive to my needs | 0 (0) | 6 (33.3) | 12 (66.7) |
 7. The dietitian came up with a good plan for helping me | 0 (0) | 8 (44.4) | 10 (55.6) |
 8. The dietitian was well presented | 1 (5.6) | 5 (27.8) | 12 (66.7) |
 9. The dietitian was polite and courteous | 0 (0) | 5 (27.8) | 13 (72.2) |
 10. The dietitian was friendly | 0 (0) | 6 (33.3) | 12 (66.7) |
Fulfilled expectations | |||
 11. The nutrition care I received was helpful | 0 (0) | 10 (55.6) | 8 (44.4) |
 12. The nutrition care I received met my expectations | 2 (11.1) | 7 (38.9) | 9 (50.0) |
 13. I would recommend the nutrition service to other members of the community | 1 (5.6) | 6 (33.3) | 11 (61.1) |
Written materials | |||
 14. The written materials were of a high standard | 2 (11.1) | 8 (44.4) | 8 (44.4) |
 15. I found the written information very easy to understand | 2 (11.1) | 8 (44.4) | 8 (44.4) |
 16. The written information was easy to read | 3 (16.7) | 7 (38.9) | 8 (44.4) |
 17. The written information made sense | 1 (5.6) | 9 (50.0) | 8 (44.4) |
 18. The written information was well presented | 1 (5.6) | 9 (50.0) | 8 (44.4) |
Overall service | |||
 19. Overall, the nutrition service was | 1 (5.6) | 6 (33.3) | 11 (61.1) |