Table 2 Summary of the Final Included Studies
Author/s, year of publication | Country | Design of the study | Duration of data collection | Setting | No. of health facilities | No. of participants | Data collection tool/ data sources |
|---|---|---|---|---|---|---|---|
Harber, 1998 [26] | Canada | Experimental uncontrolled pretest-posttest | NR | Peel Memorial Hospital (Hospital in general + Laboratory) | 1 | NR | NR |
Meliones, 2000 [5] | The USA- North Carolina | Experimental uncontrolled Interrupted time series | 1996–2000 | Duke Children Hospital | 1 | NR | NR |
Pink et al., 2001 [27] | Canada | Observational prospective longitudinal | 1997–1998 | Markham Stouffville hospital | 1 | NR | Surveys + hospitals’ reports |
Gumbus et al., 2003 [28] | USA | Case Study/ observational retrospective longitudinal | 1999–2001 | Bridge port hospital | 1 | NR | The patient satisfaction measurement system |
Smith & Kim, 2005 [29] | USA | Observational prospective and retrospective longitudinal | 2001–2004 | Summa’s Food & Nutrition Service Department at Summa Health System (STH & ACH hospitals) | 2 | NR | Press Ganey’s standard inpatient survey + audit checklists |
Devitt et al., 2005 [30] | Canada | Observational prospective and retrospective longitudinal | 2004–2005 | Toronto East General Hospital | 1 | NR | Data extraction from hospital records |
Yang & Tung, 2006 [31] | Taiwan | Retrospective longitudinal/ observational | 2000–2002 | General hospitals & their supervisor agency | 21 | NR | Secondary data from the department of health + primary data structured questionnaire measuring hospitals’ organizational learning and growth perspective |
Lorden et al., 2008 [32] | NR | Multimethod quantitative and qualitative case study/ experimental uncontrolled Interrupted time series | Jan, 1998- June, 2004 | Community hospital | 1 | 300 Inpatient/quarter, 700 outpatient/quarter, 227 employees (1st survey), 191 employees (2nd survey) | Employee satisfaction survey + patient satisfaction survey (via email) |
Josey & Kim, 2008 [33] | USA-Ohio | Observational retrospective longitudinal | 2006 | Barberton Citizens hospital (BCH) | 1 | NR | Patient satisfaction survey |
Chang et al., 2008 [34] | Taiwan | Observational retrospective longitudinal | 2001–2005 | Mackay Memorial Hospital | 1 | NR | NR |
Hansen et al., 2008 [24] | Afghanistan | Observational retrospective longitudinal | July to October of (2004/2005/2006) | Health facilities | > 600 | 1700 HCWs, 5800 patients- provider interaction | NR |
Chu et al., 2009 [35] | Tawian | Case study/ experimental uncontrolled Interrupted time series | 2004–2006 | The nursing department at a public teaching hospital in Taiwan | 1 | 13 reference nurses’ group | Financial data from hospital + questionnaires to executives (the weights of indicators) |
Edward et al., 2011 [36] | Afghanistan | Observational retrospective longitudinal | 2004–2008 | Health facilities in Afghanistan | 700 | 1500 HCWs, 5000 patients | National health services performance Assessment + interviews with patients and HCWs |
Fields & Cohen, 2011 [37] | USA | Experimental uncontrolled Interrupted time series | 2009–2010 | Oregon Health and science university family medicine (Clinics) | 1 | NR | Press Ganey survey for patient satisfaction + medical records. |
Koumpouros, 2013 [38] | Greece | Case study/ experimental uncontrolled Interrupted time series | 18 months but not specified when exactly | General Panarcadian Hospital of Tripolis | 1 | NR | Questionnaires and interviews |
Smith et al., 2014 [39] | Canada/ Alberta | Experimental uncontrolled pretest-posttest | 2010–2011 (12-month trial), March 31, 2013 (results) | Hospitals in Alberta including hip and knee surgeries | 12 | NR | NR |
Abdullah et al., 2014 [40] | Indonesia | Cross-sectional/observational prospective and retrospective longitudinal | April–December, 2013 | Cibto Mangunkusumo Hospital- Digestive endoscopy center | 1 | 76 patients | Endoscopy reports + interviews based on structured questionnaires |
Zambia | Cluster randomized intervention/ experimental RCT | 2011–2013 | Health facilities in Zambia | 12 | 96 HCWs, 429 patient interviews, 410 patient observations | A survey in facilities+ interviews with HCWs and patients + patient observation + survey with households | |
Catuogno et al., 2017 [42] | Italy | Case study/ Experimental uncontrolled pretest-posttest | 2007–2008, & 2014–2015 | Hematology department at a Research hospital in Italy | 1 | 14 | Stakeholder satisfaction; questionnaires + care processes + hospital discharge report + charity report + research process + departmental report + economic and financial; hospital discharge database + departmental report + charity report |
Widyasari & Adi, 2019 [43] | Indonesia | Descriptive Quantitative longitudinal/observational prospective and retrospective | During the year 2018 | Bali Mandara Hospital of Bali (Governmental hospital) | 1 | 30 | Participant observation + structured interviews + semi-structured interviews + documentation. |