Table 2 Overview of categories and subcategories in dimensions

Having a broad approach to meet diverse needs of the population

Using CPPs to simplify work while being limited

Maneuvering diverse patient needs with easier patient flow

Merging existing practice with new ones

Managing the patient flow in and out of primary healthcare

Knowing how to act as patients’ first point of contact with care

Using CPPs enhancing physicians’ know-how while mostly excluding nurses

(Dis)integrating internal know-how

Drawing upon (accumulated) expertise of all profession groups

Being reliant on secondary care

Using CPPs intensifying secondary care control instead of empowering primary healthcare

Coping with unequal relationships toward secondary care

Experiencing one-way communication with secondary care