Fig. 1

The mediating role of online patient trust in explaining the relation between the personal trust credibility and patients’ behavior tendency (path 1 in Table 4). N = 336; controlled for gender,age group,education level,area,suffering from chronic disease; a = direct effect of personal trust credibility on mediator; b = direct effect of mediator on patient’s behavior tendency;c = total effect of personal trust credibility on patient’s behavior tendency; c’ = direct effect of personal trust credibility on patient’s behavior tendency