Table 7 Healthcare professionals’ suggestions for improving medication communication: the results from text mining and manual analysis (N=195)

Text mining

Manual analysis

Text topic

Text clustering

Inductive content analysis

1) Information transfer concerning new prescriptions between the physicians and nurses (docs=57)

1) Enhancing the communication between nurses and physicians about medication lists and medicines (docs=65)

1) Communicable software within and between organizations (docs=29)

2) Clear prescriptions in the software (docs=54)

2) Giving clear prescriptions in the digital system (docs=45)

2) Standardized documentation places and styles, not allowing for any individual variance (docs =28)

3) Should update the medication list of the patient (docs=46)

3) Securing communications about the guidelines and related information (docs=29)

3) Clarified prescriptions (i.e., what has been changed and why, the starting time, the stop day, what is to be observed and evaluated) (docs =23)

4) Getting to know clear guidelines (docs=36)

4) Undertaking training for clear reporting (docs=24)

4) Prescriptions are documented straight to the medication list and should be completed by physicians (docs =22)

5) Communicable medication management software systems (docs=24)

5) Using the same patient health record systems during the transition (docs=12)

5) Standardized responsibilities for the tasks in medication documentation (e.g., clarify who is responsible for checking the home medication of patients) (docs=19)

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6) Securing the necessary skills when conducting the tasks of another member of the team (docs=11)

6) Calm conditions for communication during the medication administration (docs=19)

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7) Documentation of given doses in a timely manner (docs=18)

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8) Training on the software, responsibilities, medication process, and medicines (docs=16)

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9) Verbal information about the prescriptions given outside the ward round (docs=16)