Table 7 Comparison of demographic characteristics with awareness, expectation and satisfaction scores (n = 441)
Variable | Awareness | Expectation | Satisfaction | |||
|---|---|---|---|---|---|---|
| Â | Mean (SD) | p-value | Mean (SD) | p-value | Mean (SD) | p-value |
Age | ||||||
  < 60 years | 51.1 (7.44) | < 0.001 | 44.4 (5.25) | 0.098 | 44.1 (5.20) | 0.009 |
 60 years and above | 47.7 (8.19) | 43.5 (4.97) | 42.8 (5.43) | |||
Admission events | ||||||
 Nil | 49.8 (7.90) | 0.103 | 44.1 (5.35) | 0.408 | 44.1 (5.29) | 0.308 |
 1–2 | 48.9 (8.18) | 43.7 (5.05) | 43.1 (5.33) | |||
 3–4 | 51.5 (6.75) | 44.5 (5.22) | 43.8 (5.40) | |||
 5 or more | 51.1 (7.97) | 45.2 (4.63) | 44.0 (5.46) | |||
Gender | ||||||
 Male | 49.3 (8.12) | 0.386 | 44.0 (5.14) | 0.875 | 43.4 (5.59) | 0.456 |
 Female | 50.0 (7.73) | 43.9 (5.15) | 43.8 (4.99) | |||
Ethnicity | ||||||
 Malay | 50.2 (7.46) | 0.004 | 43.9 (5.05) | 0.775 | 43.7 (5.03) | 0.770 |
 Chinese | 45.4 (10.26) | 44.6 (5.72) | 43.3 (6.73) | |||
 Indian | 49.8 (8.45) | 43.9 (5.23) | 43.1 (5.67) | |||
 Others | 47.9 (6.67) | 42.4 (6.27) | 42.3 (8.81) | |||
Education | ||||||
 Primary or below | 48.3 (8.33) | 0.002 | 43.5 (5.46) | 0.123 | 43.6 (5.05) | 0.007 |
 Secondary | 49.5 (7.96) | 43.9 (5.03) | 43.1 (5.45) | |||
 Tertiary | 52.8 (5.87) | 45.2 (5.05) | 45.5 (4.61) | |||
Occupation | ||||||
 Private | 49.7 (7.85) | 0.108 | 44.4 (5.14) | 0.334 | 44.3 (5.44) | 0.007 |
 Government | 52.7 (6.45) | 44.6 (5.13) | 44.5 (4.38) | |||
 Retiree | 48.6 (8.18) | 43.1 (5.03) | 42.2 (5.42) | |||
 Housewives | 49.5 (8.51) | 44.3 (5.02) | 43.2 (5.24) | |||
 Students | 51.9 (6.05) | 43.4 (4.86) | 47.3 (3.59) | |||
 Unemployed | 48.7 (7.33) | 43.2 (5.91) | 43.0 (5.55) | |||
Known medical illness | ||||||
 Yes | 49.7 (7.99) | 0.499 | 43.9 (5.15) | 0.317 | 43.5 (5.35) | 0.571 |
 No | 48.6 (7.32) | 44.9 (4.93) |  | 44.1 (5.23) |  | |
Area of residence | ||||||
 Urban | 47.8 (8.25) | < 0.001 | 42.9 (5.09) | < 0.001 | 42.6 (5.29) | 0.002 |
 Rural | 51.1 (7.39) | 44.8 (5.06) | 44.2 (5.23) | |||
Household income | ||||||
 Below RM 4360 | 49.5 (8.00) | 0.110 | 44.0 (5.11) | 0.463 | 43.5 (5.41) | 0.316 |
 RM 4360 - RM 9619 | 50.9 (7.94) | 44.8 (5.08) | 44.5 (5.08) | |||
  > RM 9619 | 54.4 (5.06) | 44.1 (5.31) | 43.1 (5.43) | |||
Adherence | ||||||
 Good | 50.4 (8.02) | 0.076 | 44.6 (4.95) | 0.030 | 44.1 (5.37) | 0.116 |
 Moderate and poor | 48.6 (7.95) | 43.2 (5.23) | 42.9 (5.08) | |||
Overall (mean score) | 49.6 (7.95) | Range: 23–60 | 44.0 (5.14) | Range: 30–50 | 43.6 (5.34) | Range: 26–50 |
Overall (in percentage) | 82.6% | Â | 88.0% | Â | 87.2% | Â |