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Table 5 Expectation towards ward pharmacy services (n = 441)

From: Awareness, expectation and satisfaction towards ward pharmacy services among patients in medical wards: a multi-centre study in Perak, Malaysia

No. Statement Strongly disagree Disagree Neutral Agree Strongly agree Mean (SD)
1. I expect the ward pharmacists to check my prescription for completeness. 3 (0.7) 2 (0.5) 8 (1.8) 191 (43.3) 237 (53.7) 4.49 (0.63)
2. I expect ward pharmacists to use language that is easily understandable. 2 (0.5) 5 (1.1) 6 (1.4) 190 (43.1) 238 (54.0) 4.49 (0.63)
3. I expect ward pharmacists to ask me if I have concerns about my medications. 1 (0.2) 6 (1.4) 17 (3.9) 214 (48.5) 203 (46.0) 4.39 (0.65)
4. I expect the ward pharmacists to explain how each of my medications are supposed to help me. 1 (0.2) 0 (0.0) 10 (2.3) 198 (44.9) 232 (52.6) 4.50 (0.57)
5. I expect the ward pharmacists to ask how well my medical conditions are controlled. 2 (0.5) 8 (1.8) 31 (7.0) 192 (43.5) 208 (47.2) 4.35 (0.73)
6. I expect the ward pharmacists to advise me on lifestyle modification. 2 (0.5) 14 (3.2) 34 (7.7) 189 (42.9) 202 (45.8) 4.30 (0.78)
7. I expect the ward pharmacists to involve me in decision making of my medication. 3 (0.7) 14 (3.2) 28 (6.3) 198 (44.9) 198 (44.9) 4.30 (0.78)
8. I expect the ward pharmacists to be pleasant and courteous. 0 (0.0) 0 (0.0) 15 (3.4) 184 (41.7) 242 (54.9) 4.51 (0.56)
9. I expect reasonable privacy during discussion with the ward pharmacists. 9 (2.0) 3 (0.7) 34 (7.7) 202 (45.8) 193 (43.8) 4.29 (0.80)
10. I expect the ward pharmacists to offer me a choice of information sources relevant to my health problem. 1 (0.2) 4 (0.9) 26 (5.9) 205 (46.5) 205 (46.5) 4.38 (0.66)