Table 5 Expectation towards ward pharmacy services (n = 441)
No. | Statement | Strongly disagree | Disagree | Neutral | Agree | Strongly agree | Mean (SD) |
|---|---|---|---|---|---|---|---|
1. | I expect the ward pharmacists to check my prescription for completeness. | 3 (0.7) | 2 (0.5) | 8 (1.8) | 191 (43.3) | 237 (53.7) | 4.49 (0.63) |
2. | I expect ward pharmacists to use language that is easily understandable. | 2 (0.5) | 5 (1.1) | 6 (1.4) | 190 (43.1) | 238 (54.0) | 4.49 (0.63) |
3. | I expect ward pharmacists to ask me if I have concerns about my medications. | 1 (0.2) | 6 (1.4) | 17 (3.9) | 214 (48.5) | 203 (46.0) | 4.39 (0.65) |
4. | I expect the ward pharmacists to explain how each of my medications are supposed to help me. | 1 (0.2) | 0 (0.0) | 10 (2.3) | 198 (44.9) | 232 (52.6) | 4.50 (0.57) |
5. | I expect the ward pharmacists to ask how well my medical conditions are controlled. | 2 (0.5) | 8 (1.8) | 31 (7.0) | 192 (43.5) | 208 (47.2) | 4.35 (0.73) |
6. | I expect the ward pharmacists to advise me on lifestyle modification. | 2 (0.5) | 14 (3.2) | 34 (7.7) | 189 (42.9) | 202 (45.8) | 4.30 (0.78) |
7. | I expect the ward pharmacists to involve me in decision making of my medication. | 3 (0.7) | 14 (3.2) | 28 (6.3) | 198 (44.9) | 198 (44.9) | 4.30 (0.78) |
8. | I expect the ward pharmacists to be pleasant and courteous. | 0 (0.0) | 0 (0.0) | 15 (3.4) | 184 (41.7) | 242 (54.9) | 4.51 (0.56) |
9. | I expect reasonable privacy during discussion with the ward pharmacists. | 9 (2.0) | 3 (0.7) | 34 (7.7) | 202 (45.8) | 193 (43.8) | 4.29 (0.80) |
10. | I expect the ward pharmacists to offer me a choice of information sources relevant to my health problem. | 1 (0.2) | 4 (0.9) | 26 (5.9) | 205 (46.5) | 205 (46.5) | 4.38 (0.66) |