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Table 6 Multivariate regression results for association between segmentation and satisfaction with service outcomes, Dosso, Niger, 2020

From: Assessment of segmentation and targeted counseling on family planning quality of care and client satisfaction: a facility-based survey of clients in Niger

Model Key variables Waiting time: no time or reasonable vs. too long Treated very well by provider Very satisfied with visit today Satisfaction
Score
OR 95% CI OR 95% CI OR 95% CI Coef (SE)
Model 1, Full sample Arm 1 1.77 0.69–4.57 1.17 0.30–4.51 1.19 0.38–3.71 0.03 (0.06)
Arm 2 1.69 0.68–4.21 2.91 0.77–11.00 2.55 0.83–7.83 0.13 (0.06)*
Arm 3 (ref) 1.00   1.00   1.00   
New user 0.68 0.54–0.85** 1.32 1.07–1.62** 1.19 0.96–1.46 0.01 (0.01)
Continuing user (ref) 1.00   1.00   1.00   
Model 2, New users on day of interview Arm 1 1.69 0.66–4.34 1.17 0.29–4.66 1.45 0.41–5.19 0.04 (0.08)
Arm 2 1.46 0.60–3.54 3.30 0.85–12.75+ 3.28 0.94–11.39+ 0.13 (0.08)+
Arm 3 (ref) 1.00   1.00   1.00   
Never used 0.93 0.65–1.34 0.97 0.68–1.39 1.33 0.92–1.94 0.01 (0.02)
Ever use (ref) 1.00   1.00   1.00   
Model 3, Arms 1 and 2, Full sample Arm 1 1.04 0.38–2.81 0.42 0.10–1.72 0.50 0.15–1.68 −0.09 (0.05)+
Arm 2 (ref) 1.00   1.00   1.00   
New user 0.63 0.45–0.90* 1.32 0.99–1.75+ 1.33 0.99–1.78+ 0.01 (0.02)
Continuing user (ref) 1.00   1.00   1.00   
Segmented 1.03 0.69–1.52 1.11 0.81–1.52 1.12 0.81–1.56 0.01 (0.02)
Missing segment 1.38 0.80–2.37 0.74 0.45–1.22 0.68 0.40–1.16 −0.01 (0.03)
Not segmented (ref) 1.00   1.00   1.00   
Model 4, Arms 1 and 2, new users on day of interview Arm 1 1.13 0.42–3.61 0.37 0.10–1.37 0.46 0.12–1.75 −0.11 (0.04)**
Arm 2 (ref) 1.00   1.00   1.00   
Never used 0.98 0.56–1.73 1.09 0.68–1.72 1.83 1.11–3.00* 0.03 (0.03)
Ever use (ref) 1.00   1.00   1.00   
Segmented 0.71 0.39–1.30 0.89 0.55–1.43 0.89 0.52–1.50 −0.04 (0.03)
Missing segment 0.95 0.36–2.51 0.83 0.34–1.97 0.67 0.26–1.68 0.01 (0.05)
Not segmented (ref) 1.00   1.00   1.00   
  1. Note, all models control for age, education, and parity; +p ≤ 0.10; *p ≤ 0.05; **p ≤ 0.01; ***p ≤ 0.001. Model 1 n’s: Wait time: n = 2670; Treatment: n = 2670; Satisfaction: n = 2667; Score: n = 2670. Model 2 n’s: Wait time: n = 1245; Treatment: n = 1245; Satisfaction: n = 1243; Score: n = 1245. Model 3 n’s: Wait time: n = 1543; Treatment: n = 1543; Satisfaction: n = 1540; Score: n = 1543. Model 4 n’s: Wait time: n = 750; Treatment: n = 750; Satisfaction: n = 748; Score: n = 750