Table 4 Quality and satisfaction with services as reported by new clients by whether segmented or not, Arms 1 and 2, Dosso region, Niger, 2020

 Was given information about the different methods of FP (% yes)

78.87

91.18

66.67***

42.64

86.46

24.24***

 Was asked about her preference for a method of FP (% yes)

90.00

97.08

72.22**

65.32

94.15

21.21***

 The provider showed you the demonstration kit with the methods, the pictures of the methods, a poster with the methods or examples of the methods during your discussion (% yes)

22.54

64.91

44.44**

25.00

68.62

8.82***

 Interaction with provider - About the method you received, provider told you: a) how to use the method; b) about side effects of the method; c) what to do if you have problems with the method; and d) that you could change methods) - (% yes to all four)

38.57

53.14

33.33

22.14

54.66

20.59*

 Average quality score (0–1)

0.57

0.75

0.54

0.37

0.76

0.18

  No waiting time

39.44

30.29

50.00

25.76

33.44

26.47

  Reasonable

47.89

45.14

30.56

58.33

50.31

64.71

  Too long

12.68

24.57

19.44

15.91

16.26

8.82

  During your visit, how were you treated by the provider? (% “very well”)

42.25

30.29

36.11

57.58

48.47

94.12*

  Are you very satisfied, satisfied, somewhat satisfied or not satisfied at all with your FP visit to the facility today? (% “very satisfied”)

28.17

28.74

22.22

48.48

38.46

88.24**

  Average satisfaction score (0–1)

0.53

0.45

0.46

0.63

0.57

0.91

  Number of observations^a

71

177

36

131

326

35