Table 7 Average waiting time and total examination time of each improvement strategy
Improvement Strategy Increase daily customer number (from 21 to 30) | Average total waiting time (min) | Average total exam time (min) |
|---|---|---|
Baseline of original condition | 72.29 | 188.21 |
(1) Adjust the mixture of customer types | 83.04 | 211.83 |
(2) Increase bottleneck [L] resources | 28.39 | 151.21 |
(3) Adjust customer arrival times | 55.02 | 171.48 |