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Table 6 Six-phase process of service model design

From: Designing a stakeholder-inclusive service model for an eHealth service to support older adults in an active and social life

Phase Activity Outcome People involved Suitable methods
1 Identification of relevant stakeholders and determining their salience Short-list of most important stakeholders All relevant stakeholders for the eHealth service Stakeholder identification [6] and salience analysis [35]
2 Acquiring in-depth information about main stakeholders Stakeholder values, needs and their perception of the potential role of the service The shortlist of most important stakeholders (as identified from phase 1) Stakeholder value elicitation [36, 37] and concept validation [38]
3 Creating initial service model Draft version of the service model The project team (optionally: also include direct stakeholders) Co-design/co-creation workshop [39, 40]
4 Optimizing the service model Recommendations to improve the service model All relevant stakeholders Storyboards [41], paper prototypes [42]
5 Developing an implementation strategy Implementation plan Shortlist of stakeholders Stakeholder workshop [43]
6 Finalization of service model Final version of the service model Project team (optionally: also include direct stakeholders) Co-design/co-creation workshop [39, 40]