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Table 3 Outpatient satisfaction evaluation results

From: The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

Indicators NHa MHb EHc F P
Environment and facilities 12.26±2.88 14.32±3.69 13.65±3.52 19.337 <0.001
Waiting time 12.38±2.70 13.73±3.71 12.25±2.93 14.552 <0.001
Doctor-patient communication 13.40±3.17 14.02±3.88 13.33±3.68 2.384 0.093
Professional services 12.85±3.03 14.57±3.54 13.76±3.58 12.909 <0.001
Accessibility for treatment information 12.44±2.91 13.46±3.89 12.42±2.95 7.065 0.001
Overall satisfaction 63.33±12.12 70.11±16.10 65.41±14.67 11.953 <0.001
  1. aNH normal-large hospitals, bMH medium-large hospitals, cEH extra-large hospitals