Table 3 Outpatient satisfaction evaluation results

Environment and facilities

12.26±2.88

14.32±3.69

13.65±3.52

19.337

<0.001

Waiting time

12.38±2.70

13.73±3.71

12.25±2.93

14.552

<0.001

Doctor-patient communication

13.40±3.17

14.02±3.88

13.33±3.68

2.384

0.093

Professional services

12.85±3.03

14.57±3.54

13.76±3.58

12.909

<0.001

Accessibility for treatment information

12.44±2.91

13.46±3.89

12.42±2.95

7.065

0.001

Overall satisfaction

63.33±12.12

70.11±16.10

65.41±14.67

11.953

<0.001