Skip to main content

Table 2 Characteristics of study participants (N = 630)

From: The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

Index Outpatients (person (%)) Satisfaction (mean±SD) t/F P
Age (years)
 <18 60 (12.32) 59.75±7.97 3.236 0.040
 18-60 246 (41.23) 66.67±15.01
 >60 294 (46.45) 66.98±14.42
Sex
 Male 264 (42.18) 65.51±13.58 -1.298 0.195
 Female 366 (57.82) 67.02±15.49
Educational level
 Junior high school and below 375 (59.24) 65.30±13.27 2.179 0.089
 Senior middle school 90 (14.69) 68.20±16.55
 Junior college 135 (21.33) 68.51±16.72
 Bachelor degree and above 30 (4.74) 64.95±15.91
Hospital visit frequency (times)
 1 285 (47.87) 63.27±14.78 9.430 <0.001
 2 147 (25.12) 67.90±14.78
 3 84 (13.74) 72.70±15.04
 ≥4 84 (13.27) 66.10±13.38