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Table 2 Characteristics of study participants (N = 630)

From: The situation and influencing factors of outpatient satisfaction in large hospitals: Evidence from Henan province, China

Index

Outpatients (person (%))

Satisfaction (mean±SD)

t/F

P

Age (years)

 <18

60 (12.32)

59.75±7.97

3.236

0.040

 18-60

246 (41.23)

66.67±15.01

 >60

294 (46.45)

66.98±14.42

Sex

 Male

264 (42.18)

65.51±13.58

-1.298

0.195

 Female

366 (57.82)

67.02±15.49

Educational level

 Junior high school and below

375 (59.24)

65.30±13.27

2.179

0.089

 Senior middle school

90 (14.69)

68.20±16.55

 Junior college

135 (21.33)

68.51±16.72

 Bachelor degree and above

30 (4.74)

64.95±15.91

Hospital visit frequency (times)

 1

285 (47.87)

63.27±14.78

9.430

<0.001

 2

147 (25.12)

67.90±14.78

 3

84 (13.74)

72.70±15.04

 ≥4

84 (13.27)

66.10±13.38