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Table 1 Assessment criteria, based on existing literature [20,21,22,23,24, 39,40,41,42] and expert feedback

From: Development of a video-observation method for examining doctors’ clinical and interpersonal skills in a hospital outpatient clinic in Ibadan, Oyo State, Nigeria

General

• Greeted patient/carer

• Solicits what the problem is and allows patient to fully elaborate presenting problem

• Exhibits well organised approach to information-gathering

• Gave due attention to patient/carer (looking and listening)

• Washed hands

• Number of minutes spent examining patient behind the screen

• Arranges appropriate follow-up

• Gives patient a clear explanation of the condition, the treatment, what to look out for.

Cough symptom

• Asked duration of cough

• Asked about difficulty in breathing

• Asked about wheezing

• Asked about presence of fever

• Asked about sputum production

• Asked about TB history and exposure

• Listened to lung

• Told to return quickly if: breathing becomes difficult, child unable to drink, child becomes more ill, child has convulsions

Fever symptom

• Asked about duration of fever

• Asked about localising symptoms suggesting site of infection if not obvious (headache, neck stiffness, skin, mouth and pharynx, lungs, urinary tract, gastrointestinal tract)

• Site of infection obvious (Yes/No)

• If yes, examined for localising symptoms if site not obvious (neck stiffness, skin, mouth&pharynx, lungs, urinary tract, GI tract)

• (If infant with high fever) gave paracetamol/aspirin in correct dosage

• Advised increased fluid intake

• Told to return in 3 days if fever persists

Diarrhoea symptom

• Asked duration of diarrhoea

• Asked about presence of blood or mucus in stools

• Asked about vomiting

• Asked about HIV status/CD4 count

Checked for dehydration:

• Checked abdomen

• Pinched skin examining for signs of severe dehydration

• (If infant) checked for sunken fontanel

• Treated dehydration appropriately

• Referred case if severe or blood in stool

• Kept child under observation if moderately dehydrated

• Advised increased fluid intake until diarrhoea stops

• Told how to prepare and administer oral rehydration solution

• Told to return in 3 days if child does not improve or quickly if danger signs of dehydration appear

Abdominal pain symptom

• Asked about duration and progression

• Asked about presence of fever

• Asked about weight loss and appetite change

• Asked about blood or mucus in stools

• If female, asked about last menstrual period; chance of pregnancy

• Examined abdomen for location and nature of pain, and distension

• (If acute abdominal pain) checked for rebound tenderness

• Told to return if: pain worsens, unable to tolerate liquids without vomiting, fever present