Table 2 Patient-reported data: answers to the overall questions
From: What does the patient have to say? Valuing the patient experience to improve the patient journey
Patient-reported data | At the time of arrival Mean (SD) | At the time of discharge Mean (SD) | ||||
|---|---|---|---|---|---|---|
Question (scale) | Major Surgery (n = 158) | Minor Surgery (n = 96) | Total (n = 254) | Major Surgery (n = 158) | Minor Surgery (n = 96) | Total (n = 254) |
Experience | ||||||
 How would you assess your overall experience so far? (1 = negative – 5 = positive) | 4.4 (0.6) | 4.3 (0.6) | 4.3 (0.6) | 4.3 (0.8) | 4.5 (0.6) | 4.4 (0.7) |
Outcome | ||||||
 Are you satisfied with your health? (1 = not at all – 5 = a great deal) | 3.7 (0.8) | 4.0 (0.7) | 3.8 (0.8) | 4.0 (0.6) | 4.2 (0.6) | 4.1 (0.6) |
 Mark with an ‘x’ the level of pain you are experiencing now (0 = absent – 10 = the greatest pain) | 5.5 (2.7) | 2.8 (2.4) | 4.5 (2.9) | 3.8 (2.6) | 2.6 (2.7) | 3.4 (2.7) |
Satisfaction | ||||||
 Overall, how satisfied are you with your stay at this hospital? (1 = not at all – 5 = a great deal) |  |  |  | 4.7 (0.6) | 4.7 (0.5) | 4.7 (0.5) |
Preferences | ||||||
 Would you recommend this hospital to others? (0 = definitely not – 10 = definitely) |  |  |  | 9.4 (1.0) | 9.5 (0.8) | 9.5 (1.0) |