Skip to main content

Table 8 Impact of Interventions (both application and level of application) on Corresponding Outcome Measures

From: Victorian healthcare experience survey 2016–2018; evaluation of interventions to improve the patient experience

Interventions

(A) None M (SE)

(B) One level M (SE)

(C) Two levels M (SE)

(D) Three levels M (SE)

(E) Four levels M (SE)

F-ratio

Differences (Post-hoc)

Discharge Planning

89.40 (.326)

89.21 (.381)

88.68 (1.08)

  

.22

Physical environment

94.14 (.189)

92.28 (.283)

95.97 (.404)

92.47 (.686)

97.77 (.707)

17.82***

E > D&B&A

Staff-Patient communication

87.27 (.377)

89.35 (.447)

87.26 (.557)

82.88 (1.77)

 

7.49***

B > A&C&D A > D

Respect & dignity

93.89 (.162)

96.72 (.323)

   

36.41***

B > A

Emotional support

89.86 (.386)

86.21 (1.21)

   

9.78**

A > B

Treatment & disease education

86.18 (.421)

97.43 (1.52)

   

5.07*

B > A

  1. * = p < .05, ** = p < .01, *** = p < .001