Table 3 Topic list and questions

Before the interview

1. Greetings, words of thanks and introduction of the interviewer and observer.

2. General information about the topic to be discussed and the purpose of the session.

3. Explanation of ethical aspects: confidentiality and informed consent and permission to record.

4. Explanation of the dynamics of the interview (We will ask some questions to find out about your experiences. We are interested in your opinion. Before we continue, do you have any questions, do you have any doubts? Do you agree to participate?)

1. Perception of the response capacity given by the primary care unit.

Could they describe a situation when they went to see a health professional (either a doctor or a nurse) at their health center about a mental health problem?

How did they feel in that situation? How long ago did the incident they are describing happen (if they are recounting a negative situation or incident)? How did the doctors/nurses treat them? What do they think about the place where they received care? If they could change anything about this experience, apart from it being better or not, what would they change?

If it was a negative experience, ask them to talk about a positive experience and vice versa.

What would they expect their health center to be like? Could the health center change anything in the way they are treated?

2. Specific perception of each domain.

After explaining the concept of responsiveness and each domain, ask specifically about their perceptions of the last year, when they have needed attention from their doctor or nursing staff at their health center, and their opinions in the context of each of the domains.

3. Most important domains for patients on responsiveness.

Which of these domains do they consider most important? Why?