Quote about the practice environment | Codes | Initial theme |
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‘At the hospital, she just threw up. But then when she came here, she starts to eat from the first meal and enjoys…. What a change! I think coming here, it is very bright and nice here. Yes, it is much warmer. At the hospital, it was freezing cold, with brick walls and huge ceilings and lots of pipes. Thus, coming here with a warmer colour on the wall, and the staff here are very nice, she experienced a true welcoming atmosphere’ (Daughter, Facility A) | Light and colour Friendly staff To feel safe To feel welcome First impression Healing milieu | Homely environments |