Table 1 Input and output description
From: Intellectual capital-based performance improvement: a study in healthcare sector
Variables | Average | Standard deviation | Min | Max | Input (I)/output (O) |
|---|---|---|---|---|---|
Structural Capital (n° diagnostic tools) | 8575.938 | 6459.741 | 1103 | 25399 | I |
Human capital (n° doctors and nurses) | 20,172.5 | 13,007.67 | 1753 | 47247 | I |
Human capital (knowledge and skills of workers - n° training courses) | 1896.5 | 1506.373 | 107 | 5175 | I |
Relational Capital (consumer satisfaction) | 37.761 | 13.620 | 19.365 | 57.535 | I |
Performance (LEA) | 182.437 | 24.762 | 124 | 209 | O |