Table 1 Key performance indicators of high-quality mental health care
Performance indicator | Example metric for measurement |
|---|---|
Clinical safety | How suicide risk is assessed and mitigated at service entry |
Accessibility | Ease of access for high risk sub-populations |
Effectiveness | Proportion of users who return to work or education |
Acceptability and satisfaction | Consumer satisfaction with care |
Efficiency | Cost-effectiveness of care |
Appropriateness | Matching service provision to clinical stage, which is an adjunct to mental health diagnosis that incorporates illness severity and risk of progression to facilitate appropriate treatment matching |
Continuity and coordination | Successful transitions from primary to secondary care |
Workforce competence and capability | Assignment of skilled staff to specific interventions |