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Table 1 Key performance indicators of high-quality mental health care

From: Optimising the integration of technology-enabled solutions to enhance primary mental health care: a service mapping study

Performance indicator Example metric for measurement
Clinical safety How suicide risk is assessed and mitigated at service entry
Accessibility Ease of access for high risk sub-populations
Effectiveness Proportion of users who return to work or education
Acceptability and satisfaction Consumer satisfaction with care
Efficiency Cost-effectiveness of care
Appropriateness Matching service provision to clinical stage, which is an adjunct to mental health diagnosis that incorporates illness severity and risk of progression to facilitate appropriate treatment matching
Continuity and coordination Successful transitions from primary to secondary care
Workforce competence and capability Assignment of skilled staff to specific interventions