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Table 1 Key performance indicators of high-quality mental health care

From: Optimising the integration of technology-enabled solutions to enhance primary mental health care: a service mapping study

Performance indicator

Example metric for measurement

Clinical safety

How suicide risk is assessed and mitigated at service entry


Ease of access for high risk sub-populations


Proportion of users who return to work or education

Acceptability and satisfaction

Consumer satisfaction with care


Cost-effectiveness of care


Matching service provision to clinical stage, which is an adjunct to mental health diagnosis that incorporates illness severity and risk of progression to facilitate appropriate treatment matching

Continuity and coordination

Successful transitions from primary to secondary care

Workforce competence and capability

Assignment of skilled staff to specific interventions