Table 3 Distributions of 5 survey items, in percent, among survey respondents
Would return to this hospital | Rating of quality of care | Received understandable answers from doctors | Received understandable answers from nurses | Treated with respect and dignity | |
|---|---|---|---|---|---|
0 (lowest) | 1.1 | 0.4 | 0.3 | 0.2 | 0.3 |
1 | 0.3 | 0.2 | 0.3 | 0.2 | 0.2 |
2 | 0.5 | 0.4 | 0.5 | 0.4 | 0.4 |
3 | 0.6 | 0.5 | 0.7 | 0.6 | 0.4 |
4 | 0.5 | 0.6 | 0.7 | 0.7 | 0.5 |
5 | 2.1 | 1.7 | 1.7 | 1.9 | 1.2 |
6 | 1.4 | 1.7 | 1.9 | 2.2 | 1.1 |
7 | 3.3 | 4.4 | 4.2 | 5.0 | 2.4 |
8 | 11.4 | 16.6 | 12.4 | 15.0 | 7.9 |
9 | 11.3 | 19.6 | 15.0 | 17.2 | 13.6 |
10 (highest) | 67.4 | 53.8 | 55.5 | 51.4 | 72.0 |
Did not ask any questions | – | – | 6.8 | 5.1 | – |
Mean (SD) | 9.15 (1.73) | 9.02 (1.53) | 9.13 (1.55)a | 9.03 (1.53)a | 9.39 (1.36) |