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Table 2 Roles and levels of access for each type of REACT user account

From: IMPlementation of An online Relatives’ Toolkit for psychosis or bipolar (IMPART study): iterative multiple case study to identify key factors impacting on staff uptake and use

Role

Description of role

Access

IMPART lead

Provide a link between the research team and clinical service. Provide access to key data sources. Create accounts for REACT Supporters and all clinicians

Full access to REACT trust website, with information regarding all signed-up clinicians, REACT supporters and relatives. Could not access forums and direct messages.

REACT supporter

Support the relative to use and get the most out of the toolkit. Moderate the REACT Group forum and respond to direct messages from relatives. Update local information on the Resource Directory

Access to all aspects of REACT toolkit including forum and direct messages, and details of relatives who have been invited.

Clinician

Invite relative to use REACT- both verbally and by sending them an email invite.

Sign up relatives only; could access toolkit modules.

Relative

End users of REACT

Access to REACT toolkit, including forum and direct messages.