Interviews | Focus Groups | Total | |
---|---|---|---|
Hospitalization procedure | 102 | 35 | 137 |
Emergency Room admission | 22 | 7 | 29 |
Hospital Stay | 8 | 4 | 12 |
Hospital discharge | 46 | 8 | 54 |
in-hospital procedures | 26 | 16 | 42 |
Health literacy around patient’s condition | 118 | 51 | 169 |
Background | 23 | 20 | 43 |
Diagnose | 38 | 14 | 52 |
Disease improvement | 13 | 4 | 17 |
Knowledge about symptoms | 13 | 4 | 17 |
Poor knowledge | 31 | 9 | 40 |
Information content | 163 | 41 | 204 |
Information on the admission | 37 | 11 | 48 |
Information provided by physician | 53 | 16 | 69 |
Understanding of the information | 63 | 11 | 74 |
Lack of information | 10 | 3 | 13 |
Satisfaction | 85 | 37 | 122 |
Satisfaction with healthcare professionals | 28 | 7 | 35 |
Satisfaction with services | 22 | 3 | 25 |
Complaints | 12 | 20 | 32 |
Discomfort | 23 | 7 | 30 |
Professional-patient relationship | 48 | 17 | 65 |
Trust with the professional | 5 | 4 | 9 |
Shared decision making | 6 | 0 | 6 |
Professional care | 26 | 11 | 37 |
Patient proactivity | 25 | 10 | 35 |
Family context | 6 | 3 | 9 |
Behaviour & attitude | 19 | 7 | 26 |
Total | 530 | 189 | 719 |