Skip to main content

Table 2 Health care responsiveness performance criteria and their Categorization

From: Assessing health system responsiveness in primary health care facilities in Tanzania

DomainNumber of questionsMin-max score(s)UnacceptableAcceptable
Fail (%)Good (%)Very Good (%)
Prompt attention70–210.0–33.333.4–66.766.8–100
Respect for dignity30–90.0–33.333.4–66.766.8–100
Clear communication70–210.0–33.333.4–66.766.8–100
Respect of autonomy30–90.0–33.333.4–66.766.8–100
Access to care44–160.0–25.025.1–50.050.1–100
Respect for confidentiality30–90.0–33.333.4–66.766.8–100
Quality of basic amenities1010–4025.0–50.050.1–75.075.1–100
Overall responsiveness3714–1250.0–29.930.0–59.259.3–100
\