Table 2 Health care responsiveness performance criteria and their Categorization
From: Assessing health system responsiveness in primary health care facilities in Tanzania
Domain | Number of questions | Min-max score(s) | Unacceptable | Acceptable | |
|---|---|---|---|---|---|
Fail (%) | Good (%) | Very Good (%) | |||
Prompt attention | 7 | 0–21 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
Respect for dignity | 3 | 0–9 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
Clear communication | 7 | 0–21 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
Respect of autonomy | 3 | 0–9 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
Access to care | 4 | 4–16 | 0.0–25.0 | 25.1–50.0 | 50.1–100 |
Respect for confidentiality | 3 | 0–9 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
Quality of basic amenities | 10 | 10–40 | 25.0–50.0 | 50.1–75.0 | 75.1–100 |
Overall responsiveness | 37 | 14–125 | 0.0–29.9 | 30.0–59.2 | 59.3–100 |