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Table 3 Rate of patients satisfaction on ART service by different measuring items in Gondar Town ART Health Centers, North wet Ethiopia,2018 (n = 663)

From: Patient satisfaction with antiretroviral therapy services and associated factors at Gondar town health centers, Northwest Ethiopia: an institution-based cross-sectional study

S.NVariablesV. dissatisfieddissatisfiedNeutralsatisfiedv. satisfiedMean (SD) rating
No (%)No (%)No (%)No (%)No (%)
1Staff treats all patients fairly and equally96 (14.5)79 (11.9)67 (10.1)375 (56.6)46 (7.1)3.29(±1.20)
2Health professional compassion and support the patient22 (3.3)67 (10.1)61 (9.2)462 (69.7)51 (7.7)3.68(±0.87)
3ART clinic staffs availability on working hours130 (19.6)86 (13)21 (3.2)393 (59.3)33 (5)3.17(±1.29)
4Privacy during examination14 (2.1)31 (4.7)96 (14.5)454 (68.5)68 (10.3)3.80(±0.76)
5Health professional respect the patient and courtesy39 (5.9)58 (8.7)46 (6.9)454 (68.5)66 (10)3.67(±0.97)
6Health professional obligate and adoration ethics43 (6.5)61 (9.2)50 (7.5)457 (68.9)52 (7.8)3.62(±0.98)
7Cleanness of health center and rooms56 (8.4)126 (19)73 (11)377 (56.9)31 (4.7)3.30(±1.09)
8Comfort ability of seating chair68 (10.3)153 (23.1)66 (10)353 (53.2)23 (3.5)3.16(±1.13)
9Comfort ability of waiting and examination room63 (9.5)133 (20.1)112 (16.9)351 (52.9)4 (0.6)3.15(±1.05)
10Availability and accessibility of latrine116 (17.5)202 (30.5)75 (11.3)266 (40.1)4 (0.6)2.75(±1.17)
11Cleanness and comfort ability of latrine201 (30.3)187 (28.2)94 (14.2)177 (26.7)4 (0.6)2.39(±1.19)
12Drug available during visit29 (4.4)78 (11.8)13 (2)448 (67.6)95 (14.3)3.75(±0.98)
13Laboratory tests available during the visit71 (10.7)107 (16.1)23 (3.5)380 (57.3)82 (12.4)3.44(±1.20)
14Sufficiency of service giving rooms39 (5.9)92 (13.9)47 (7.1)438 (66.1)47 (7.1)3.54(±(1.01)
15Availability of good diagnosis61 (9.2)44 (6.6)28 (4.2)449 (67.7)81 (12.2)3.67(±1.07)
16Easily obtaining drugs at pharmacies during visiting23 (3.5)21 (3.2)17 (2.6)502 (75.7)100 (15.1)3.95(±0.78)
17Convenient situations to get drugs from pharmacy6 (0.9)39 (5.9)11 (1.7)509 (76.8)98 (14.8)3.98(±0.69)
18Convince and safety of ART clinic for visiting58 (8.7)83 (12.5)23 (3.5)445 (67.1)54 (8.1)3.53(±1.09)
19Distance of Health center from leaving area32 (4.8)25 (3.8)48 (7.2)491 (74.1)67 (10.1)3.80(±0.85)
20Convenience of time to get ART services4 (0.6)5 (0.8)10 (1.5)587 (88.5)57 (8.6)4.03 (0.42)
Overall level of satisfaction by health centers (satisfaction > 60)Satisfied n (%)Mean (SD) rating
1Gondar health center284 (71.4)3.43(±0.56)
2Maraki health center50 (71.4)3.53(±0.77)
3Azezo health center118 (83.7)5.59(±0.49)
4Teda health center48 (88.9)3.59(±0.48)
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