|  |  | Patients Exposed | |
---|---|---|---|---|
TC Strategy and Definition | Â | Â | n | % |
1. Plain Language Communication at Hospital | Â | Â | 6214 | 78.3% |
• In the hospital, healthcare professionals explained things in a way that you could understand. |  |  | ||
2. Promote Trust at Hospital | Â | Â | 5777 | 72.8% |
• In the hospital, healthcare professionals definitely seemed to care about you as a person. • In the hospital, you definitely trusted healthcare professionals’ judgements about your medical care. |  |  | ||
3. Helpful Health Care Contact | Â | Â | 5505 | 69.3% |
• Since you’ve been home, you have had contact information for a healthcare professional you could reach out to if you had any problems or questions. • If you tried to contact them, you got help with your problems or questions or you did not try to contact them. |  |  | ||
4. Plain Language Communication at Home | Â | Â | 5209 | 65.6% |
• Since you’ve been home, healthcare professionals definitely explained things to you in a way you could understand. |  |  | ||
5. Promote Trust at Home | Â | Â | 4865 | 61.3% |
• Since you’ve been home, healthcare professionals definitely seemed to care about you as a person. • Since you’ve been home, you definitely trusted healthcare professionals’ judgements about your medical care. |  |  | ||
6. Symptom Management | Â | Â | 3321 | 41.8% |
• Before you left the hospital, you definitely got information about what symptoms to look out for at home. • Since you’ve been home, healthcare professionals definitely helped you manage any changes or unexpected problems with your care or you’ve had no changes or unexpected problems with your care, |  |  | ||
a TC strategies measured through the hospital survey b Strategy was almost universally applied and therefore was not included in the final analytic groups c Patient exposure to hospital-reported strategies is calculated based on the number of patients discharged from hospitals reporting the TC strategy. d TC strategies measured through the patient survey |