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Table 3 Provider programme characteristics and number of instances of positive and negative patient experience observations

From: The NHS Diabetes Prevention Programme: an observational study of service delivery and patient experience

  Provider A Provider B Provider C Provider D
Features of provider programme
 Activities Interactive, visual Education-based Interactive Patient-led
 Materials Worksheets, posters, activity cards, food models Workbooks, use of PowerPoint Workbooks, posters, activity cards Workbooks, additional leaflets provided
 Group size Generally groups of 10–15 people Generally groups > 15 people Generally groups of 10–15 people Generally groups < 10 people
Instances of positive patient experiences observeda
 High engagement and satisfaction with the programme 17 13 19 10
 Good group relationships (facilitators and peers) 21 8 15 7
 Patient behaviour changes 5 2 2 8
 Overall no. of positive experiences 43 23 36 25
Instances of negative patient experiences observeda
 Scheduling and size of group sessions 14 3 16 8
 Factors influencing disengagement / dissatisfaction in session 2 10 11 4
Venue 2 2 8 3
 Overall no. of negative experiences 18 15 35 15
  1. aThe number of sessions observed for each provider are as follows: Provider A = 26 sessions; Provider B = 26 sessions; Provider C = 38 sessions; Provider D = 28 sessions