Table 3 Provider programme characteristics and number of instances of positive and negative patient experience observations
Provider A | Provider B | Provider C | Provider D | |
|---|---|---|---|---|
Features of provider programme | ||||
Activities | Interactive, visual | Education-based | Interactive | Patient-led |
Materials | Worksheets, posters, activity cards, food models | Workbooks, use of PowerPoint | Workbooks, posters, activity cards | Workbooks, additional leaflets provided |
Group size | Generally groups of 10–15 people | Generally groups > 15 people | Generally groups of 10–15 people | Generally groups < 10 people |
Instances of positive patient experiences observeda | ||||
High engagement and satisfaction with the programme | 17 | 13 | 19 | 10 |
Good group relationships (facilitators and peers) | 21 | 8 | 15 | 7 |
Patient behaviour changes | 5 | 2 | 2 | 8 |
Overall no. of positive experiences | 43 | 23 | 36 | 25 |
Instances of negative patient experiences observeda | ||||
Scheduling and size of group sessions | 14 | 3 | 16 | 8 |
Factors influencing disengagement / dissatisfaction in session | 2 | 10 | 11 | 4 |
Venue | 2 | 2 | 8 | 3 |
Overall no. of negative experiences | 18 | 15 | 35 | 15 |