Skip to main content

Table 5 Patient views and experience of satisfaction with care received from physiotherapist or podiatrist

From: A comparative case study of prescribing and non-prescribing physiotherapists and podiatrists

Patient views and experience of consultation with physiotherapist or podiatrist
(R) indicates reverse score item
Physiotherapist Independent
Prescriber (n = 62)
Physiotherapist
Non-prescriber
(n = 73)
Mann-
Whitney
U-test
Podiatrist
Independent Prescriber (n = 94)
Podiatrist
Non-prescriber
(n = 86)
  Total
n = 315
Strongly Agree/Agree
(compared with strongly disagree/disagree/no opinion)
Strongly Agree/Agree
(compared with strongly disagree/disagree/no opinion)
Strongly Agree/Agree
n % sample n %
sample
p* n %
Sample
n %
sample
P * n %
1. Overall I was satisfied with the consultation from this physiotherapist or podiatrist 59 95.1% 67 91.2% 0.280 85 90.4% 80 93.0% 0.281 291 92.4%
2.The physiotherapist or podiatrist was very careful to check everything when carrying out my care 60 96.8% 69 94.5% 0.092 82 87.2% 77 89.5% 0.367 288 91.4%
3.I will follow the advice of this physiotherapist or podiatrist because I think she/he is right 59 95.1% 64 87.7% 0.021 81 86.2% 75 87.2% 0.020 279 88.6%
4.The time I was able to spend with the physiotherapist or podiatrist was a bit too short (R) 46 74.2% 61 83.6% 0.807 68 81.0% 59 68.6% 0.333 234 74.3%
5.The physiotherapist or podiatrist explained the reasons for the advice given 56 90.3% 67 91.2% 0.150 79 94.0% 72 83.7% 0.711 274 87.0%
6.Some things about the consultation with the physiotherapist or podiatrist could have been better (R) 46 74.2% 53 63.0% 0.166 68 72.3% 60 69.8% 0.120 227 72.1%
7.The physiotherapist or podiatrist listened very carefully to what I had to say 57 91.2% 68 93.2% 0.344 79 94.0% 74 86.0% 0.330 278 88.3%
8.I understand my treatment much better after seeing the physiotherapist or podiatrist 54 87.1% 54 74.0% 0.025 68 72.3% 61 70.9% 0.164 237 75.2%
9.The physiotherapist or podiatrist was interested in me as a person not just my illness 50 80.1% 56 76.7% 0.033 77 81.9% 65 75.6% 0.152 248 78.7%
10.I am NOT completely satisfied with the advice received from this physiotherapist or podiatrist (R) 56 90.3% 61 83.6% 0.019 75 79.8% 67 78.0% 0.455 249 79.0%
11.It was easy to make an appointment with the physiotherapist or podiatrist 35 56.5% 49 67.1% 0.900 74 78.7% 60 69.8% 0.028 218 69.2%
12.There was an acceptable time lapse to obtain an appointment 30 48.4% 43 58.9% 0.759 67 71.3% 57 66.3% 0.378 197 62.5%
13.It was possible to obtain an appointment on a convenient day or hour 40 64.5% 49 67.1% 0.695 70 74.5% 62 72.1% 0.067 221 70.2%
14.I can contact someone in the service by phone for help or advice in case of problem 38 61.2% 47 64.4% 0.881 70 74.5% 56 65.1% 0.020 211 67.0%
15.In an emergency I can get a quick appointment/consultation at this service 19 30.6% 25 34.2% 0.177 60 63.8% 36 41.9% 0.001 140 44.4%
16.I saw the physiotherapist or podiatrist at the appointed time 42 67.7% 62 84.9% 0.111 74 78.7% 73 84.9% 0.952 251 79.7%
17.The waiting time was acceptable 45 72.5% 64 87.7% 0.088 80 85.1% 71 82.6% 0.494 260 82.5%
  1. *p based on Mann Whitney U test using 5-point Likert Scale; for ease of interpretation, the table only displays for each item the number of patients who indicated a positive response (i.e. Strongly Agree/Agree or Strongly Disagree/Disagree for negatively paraphrased items (R)) – all corresponding percentages relate to the entire subgroup at the top of the column i.e. interpreting no response to the specific item as a lack of a positive response