Table 2 CAT scores
Item | % of “excellent” scores | |
|---|---|---|
1 | The physician greeted me in a way that made me feel comfortable | 38.4% |
2 | The physician treated me with respect | 46.0% |
3 | The physician showed interest in my ideas about my health | 44.8% |
4 | The physician understood my main health concerns | 44.8% |
5 | The physician paid attention to me (looked at me, listened carefully) | 47.2% |
6 | The physician let me talk without interruptions | 50.4% |
7 | The physician gave me all the information I wanted | 40.8% |
8 | The physician talked in terms I could understand | 47.6% |
9 | The physician checked to be sure I understood everything | 39.2% |
10 | The physician encouraged me to ask questions | 28.4% |
11 | The physician involved me in decisions | 29.2% |
12 | The physician discussed next steps, including any follow-up plans | 35.2% |
13 | The physician showed care and concern | 42.0% |
14 | The physician spent the right amount of time with me | 42.3% |