Table 2 Computer-assisted textual analysis, summary results
Class | Typical words | Typical excerpt | Associated modality (p < 0.05) |
|---|---|---|---|
Cancer care pathways | Prostate, lung, leukemia, lymphoma, nodule, CT, to detect, operation, chemotherapy, radiotherapy, immunotherapy, months of the year, weeks, sessions | “My colon and liver cancer were discovered in July, operated in August, followed by chemotherapy from September to February” | Age ≥ 65 Men Prostate, lung and hematologic cancers Neutral comments Overall satisfaction 8/10 |
Breast cancer care pathways | Breast, tumor, cancer, malignant, metastasis, lymph nodes, gynecologist, screening, radiography mammography, echography, biopsy, to show/reveal, operate rate, removal | “hormone dependent breast cancer on the left side, discovered at a screening mammography […] lumpectomy followed by radiotherapy in January” | Age ≥ 75 Breast cancer Neutral comments Overall satisfaction 10/10 |
Medical care | Doctor (junior and senior doctors, oncologist, surgeons), medical department, patient, case, appointment, medical care, medical record, communication, organization, decisions, change, improve, follow, remind | “The post-operative care for the regular checkups is badly organized, the doctors change too often» | Women Negative and mixed comments Overall satisfaction ≤7/10 |
Gratitude and praise | Personnel, team, caregiver, nurse, oncology, thanks, gratitude, kindness, care, listening, competence, empathy, availability, quality, humanity, caring, extraordinary | “I’ll take this opportunity to thank all of the hospital personnel (nurses, doctors, radiologist, auxiliary staff, etc.) for their good care, their tact, their capacity to listen and their kindness” | Colorectal cancer Positive comments Overall satisfaction 10/10 |
Cancer and me | disease, side effects, pain, hormonotherapy, insurance, finances, information, understand, life, activity, psychologically, entourage, to help, think, feel, talk, face, live, search, find, suggest | “The disease destroyed my marriage and my family but especially the lack of support and psychological help in view of the situation that we had to face, we didn’t have enough information on the treatments, the side effects and financial help etc.” | Age < 65 yrs. Women Breast cancer Negative comments Overall satisfaction 8/10 |