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Table 3 RSN Service Delivery Data on Contacts and Outreach Attempts (N = 799a)

From: Evaluating the feasibility and impact of case rate payment for recovery support navigator services: a mixed methods study

 

Service Contacts (excludes outreach)

Outreach Attempts (excludes service)

N

%

N

%

Clients with Service Contacts/Outreach Attempt

772

97%

362

45%

Number of Service Contacts/Outreach Attempts

5021

 

2290

 

Average Number of Contacts/Attempts per Member

6.5

 

6.3

 

Time Spent:

Minutes

Hours

Minutes

Hours

 Total Time Spent

324,286

5404.8

11,612

193.5

 Average Time per Contact/Outreach Attempt

64.6

1.1

5.1

0.08

 Average Contact/Outreach Time per Member

420.1

7.0

32.1

0.53

  1. aRSN service data were not available for 17 RSN clients