Table 2 Psychometric properties for all 18 questions in the PSCC-G (N = 399)

1. I felt that my health concerns were understood

0.8

4.30

0.81

.68

−1.24

46.9

2. I felt that I was treated with courtesy and respect

0.0

4.59

0.67

.56

−1.97

66.4

3. I felt included in decisions about my health

1.5

4.12

0.99

.62

−1.15

42.6

4. I was told how to take care of myself

1.8

3.71

1.19

.66

−0.65

30.6

5. I felt encouraged to talk about my personal health concerns

1.8

3.85

1.14

.66

−0.86

34.3

6. I felt I had enough time with my doctor

1.8

4.03

1.07

.70

−1.18

39.1

7. My questions were answered to my satisfaction

0.8

4.17

0.96

.77

−1.26

44.1

8. Making an appointment was easy

1.0

4.16

0.96

.45

−1.13

45.1

9. I knew what the next step in my care would be

2.3

4.24

0.92

.60

−1.29

47.9

10. I feel confident in how I deal with the health care system

1.5

3.85

1.01

.58

−0.80

27.8

11. I was able to get the advice I needed about my health issue

1.5

4.09

0.87

.77

−0.93

35.6

12. I knew who to contact when I had a question

1.3

4.14

0.98

.65

−1.17

43.6

13. I received all service I needed

4.2

4.36

0.82

.61

−1.59

49.9

14. I am satisfied with the care I received

2.0

4.34

0.80

.71

−1.34

48.9

15. The doctors seemed to communicate well about my care

1.5

4.17

1.01

.74

−1.19

47.8

16. I received high quality care from my regular doctor

8.7

3.50

1.42

.36

−0.57

29.8

17. I received high quality care from my specialist

4.5

4.31

0.94

.62

−1.65

50.6

18. My regular doctor was informed about the results of the test I got

5.0

4.06

1.20

.36

−1.31

45.9