Table 7 CMO configuration “Knowledge Transfer Activities”
Contextual factors | Mechanisms | Outcomes |
|---|---|---|
Co-location of service providers | Knowledge transfer between staff working together | Shared goals, language and professional learning activities among collaborating interagency staff. |
Physical proximity of collaborating staff | ||
Willingness of CC to work with others | Faster and more appropriate resolution of client problems | |
Existing relationship between CC and other staff in inter-disciplinary and inter-agency teams | Enhanced CC decision-making and work satisfaction | |
Reduced conflict between agencies | ||
Links between CC and other services | Capacity to enhance outcomes | |
Willingness of staff to share knowledge | Relationship building among workers |