Table 5 CMO configuration “Engaging by demonstrating effectiveness of the partnership”
Contextual factors | Mechanism | Outcomes |
|---|---|---|
Clients’ past experiences with services and willingness to give CC a chance | CCs demonstrate effectiveness of partnership | Client engagement in HHAN |
Complexity of client problems | Enhanced outcomes for client and family | |
Level of CC knowledge, experience and persistence in effecting positive change for client | ||
Prevention of CC burnout | ||
CC’s reliance on other services to provide care, and their capacity to meet the client’s needs |