Table 3 CMO configurations “Meeting the client on their own terms”
Contextual factors | Mechanism | Outcomes |
|---|---|---|
Presence of intergenerational trauma | Flexible service delivery by care coordinators | Client priorities are reflected in initial goal setting |
Extent to which flexible service delivery is built into the programme | Clients’ needs are met | |
Enhanced client engagement | ||
Level of case worker autonomy in selecting approach | Staff stress and burnout prevented | |
Level of case worker willingness, patience and confidence to deviate from standard practice | ||
Existence of Occupational Health and Safety concerns | ||
Availability of other services that can assist with providing care and support CC’s role | ||
Level of trust between service providers |